爱华网去年十一月份在亚马逊美国官网购物，通过转运公司转运到国内，大概十二月中旬收到转运公司送来的包裹，但打开后发现里面少了三套衣服，立即联系转运公司客服，但转运公司一直推脱，不给予任何解释和解决。在经过了和转运公司近两个月的沟通无果后，就抱着试试看的心理联系了美国亚马逊在线客服，下面为聊天记录，真的不得不说，亚马逊美国客服真的让我感受到了什么叫放心购物，毕竟是三个月前的订单，本以为亚马逊客服会问很多问题，然后推脱责任，没想到的是，亚马逊客服没有针对我提出的订单中衣服缺失提出任何疑问，也没有说让自己去找转运公司来解决，只是和我确认丢失的物品，然后就告诉我，请放心，亚马逊会在两到三个工作日给予退款。对比国内的当当，京东，苏宁易购，国美，易迅等等这些购物网站的客户服务，不得不说差距真的巨大，国内的购物网站遇到问题时，总是想着推脱责任，而美国亚马逊是站在客户的角度第一时间尽心尽力来为客户解决问题。
Me:My Order Number: xxx-xxxxxx-xxxx. Because this order had beensent to my friend and she just told me that the three sets ofclothes were missing from my package. Could you please help toconfirm whether you had sent the wrong goods for my order,thanks!14:44:23
Renuka :Hello, my name is Renuka.I'll be glad to assistyou.14:44:56
Me:Could you please help to confirm whether you had sent thewrong goods for my order？14:46:06
Renuka :I am really sorry for the inconvenience.14:47:18
Renuka :Can you hold for a minute or two while I research thisfor you?14:47:24
Me:Ok, thanks!14:47:38
Renuka :Thank you for waiting.14:50:28
Renuka :May I please know which items were missing?14:51:22
Me:Jackson Amazon.com Exclusive Men's Slim Fit Jean, Black, 3614:51:42
Me:Kids Headquarters Baby-Boys Infant Puffy Vest Hooded TeePants, Orange, 24 Months 14:51:51
Me:Disney Cars Boys 2-7 Blazin Speed Cars Snowsuit, Black, 3T14:52:00
Renuka :You have only received "14:53:03
Renuka :Ixtreme Boys 8-20 Chevron Rip Stop Puffer Jacket, Navy,18 "?14:53:03
Me:I had received the item you just mentioned and another twoitems:Disney Cars Boys 2-7 Blazin Speed Cars Snowsuit, Black, 4Tand Jackson Amazon.com Exclusive Men's Slim Fit Jean, Indigo, 3214:54:40
Renuka :Please confirm me that you have received these items"14:57:12
Renuka :1)Ixtreme Boys 8-20 Chevron Rip Stop Puffer Jacket,Navy, 18 14:57:24
Me:Yes14:57:37
Renuka :2)14:57:40
Renuka :Disney Cars Boys 2-7 Blazin Speed Cars Snowsuit, Black,4T 14:58:49
Me:Yes14:58:58
Renuka :Disney Cars Boys 2-7 Blazin Speed Cars Snowsuit, Black,3T 14:59:01
Renuka :Jackson Amazon.com Exclusive Men's Slim Fit Jean,Indigo, 32 14:59:20
Me:This item(Disney Cars Boys 2-7 Blazin Speed Cars Snowsuit,Black, 3T) is missing14:59:45
Me:And i had received this itme (Jackson Amazon.com ExclusiveMen's Slim Fit Jean, Indigo, 32)15:00:37
Renuka :Okay it means you have not received 3 items.15:01:55
Me:Yes15:02:06
Renuka :Please donot worry I will refund you for these items.15:03:30
Me:Thanks a lot!15:03:46
Renuka :You are most welcome.15:04:04
Me:Could you please told me how and when i will get the refund?Thanks!15:06:11
Renuka :I willrefund you and you will receive it within 2-3 businessdays,.15:06:35
Renuka :Is there anything else I can do for you today?15:08:20
Me:You had done lot for me, thanks a lot!15:08:54
Renuka :My pleasure!! 15:09:02
Renuka :Thanks for visiting Amazon.com. We hope to see you againsoon! 15:09:07
Renuka :Have a blessed day, Bye!! 15:09:07
Me:bye, thanks again!15:09:17
Renuka :You are most welcome.
