饭店情景英语 (修订版) 实用饭店情景英语答案

基本资料

饭店情景英语 (修订版)



作者: 郭兆康主编

出版社:

出版年: 2000年04月第2版

页数:

定价: 22
饭店情景英语 (修订版) 实用饭店情景英语答案

装帧:

ISAN:

内容简介

本书是根据涉外餐旅业实际需要编写的英语岗位培训教材,分别介绍了宾馆的前厅、客房、餐厅、商场和管理部门的常用口语。

书目:

举报失效目录

超星

PARTⅠ THE FRONT OFFICE 前厅

INTRODUCTION(导言)

The Manager s Remarks(经理的话)

UNIT 1 Room Reservations(预订客房)

1-1 A Long Distance Call Reservation(长...

1-2 A Group Reservation(团体预订)

1-3 A Face-to -Face Reservation(门市预订...

Structure Study:will be+doing sth.(将来...

Function Study:Connecting Telephone Cal...

Exercises(练习)

UNIT 2 At the Reception Desk(接待处)

2-1 Registration(登记住宿)

2-2 Receiving a Walk-in Guest(接待过路客...

2-3 Extending the Stay(续住)

Structure Study:to be going to do sth.(...

Function Study:Greetings and Getting Ac...

Exercises(练习)

UNIT 3 The Bellman(应接服务员)

3-1 Introducing Hotel Services(介绍饭店...

3-2 About Slow Delivery of Baggage(抱怨...

3-3 Ticket-Booking Service(订票)

Structure Study:Let me... Please don t....

How...! What a ....!(感叹句)

Function Study:Offering Help(提供帮助)

Exercises(练习)

UNIT 4 At the Information Desk(问讯处)

4-1 Mail Service(邮寄服务)

4-2 Introducing Some Scenic Spots(介绍景...

4-3 Showing the Way(指明方向)

Structure Study:Have you...yet?(现在完成...

Function Study:Showing Directions(指明方...

Exercises(练习)

UNIT 5 The Cashier(出纳员)

5-1 Foreign Currency Exchange(兑换外币)...

5-2 Checking Out(结账)

5-3 Mis-calculation(算账出错)

Structure Study:We hope that...(宾语从句...

Function Study:Bidding Farewell(道别)

Exercises(练习)

UNIT 6 Settling Guests Complaints(处理...

6-1 Changing a Room(换房)

6-2 At the Lost and Found Desk(失物招领...

6-3 Charging More(加收房费)

Structure Study:He said(that)he...

He told me(that)he...(间接引语)

Function Study:Answering Complaints(答复...

Exercises(练习)

UNIT 7 The Business Center and the Gene...

7-1 Introducing the Services of the Bus...

7-2 About the Fax Service(关于传真服务)...

7-3 Dealing with the Telephone Problem(...

Structure Study:Usage of Tenses(时态用法...

Function Study:Expressing“Declining”(...

Exercises(练习)

CONSOLIDATION(复习)

PARTⅡ THE HOUSEKEEPING DEPARTMENT 房务...

INTRODUCTION(导言)

The Manager s Remarks(经理的话)

UNIT 1 Guiding the Guests to Their Room...

1-1 Recognizing the Guests(迎接新客)

1-2 About the Room Facilities(介绍房间设...

1-3 About the Hotel Services(介绍服务项...

Structure Study:more...than/the most......

Function Study:Imparting and Reporting ...

Exercises(练习)

UNIT 2 Chamber Service(客房服务)

2-1 Making Up the Room(收拾房间)

2-2 Cleaning the Room(打扫客房)

2-3 The Turn-down Service(做晚床)

Structure Study:to have/get sth.done(使...

Function Study:Promising(许诺)

Exercises(练习)

UNIT 3 Special Services(特别服务)

3-1 Buying Things on Request(代客人购物...

3-2 About Room Service(客房用餐服务)

3-3 At Tea Time(茶点时间)

Structure Study:...or...?(选择问句)

Function Study:Expressing and Respondin...

Exercises(练习)

UNIT 4 Laundry Service(洗衣服务)

4-1 Explaining How to Get the Service(介...

4-2 Suggesting Express Service(建议快洗...

4-3 “Honesty Is the Best Policy.”(诚实...

Structure Study:be+done(被动语态)

Function Study:Expressing Obligation(责...

Exercises(练习)

UNIT 5 Miscellaneous Services(多项服务)...

5-1 Providing Something Extra on Reques...

5-2 About Baby-Sitting Service(托婴服务...

5-3 Dealing with Emergency(处理紧急情况...

Structure Study:It s...for sb.To do sth...

It s...that(who,whom)...(强调型句型中的...

Function Study:Sympathizing(同情)

Exercises(练习)

UNIT 6 Wake-up Call Service(唤醒服务)

6-1 Explaining Time Differences(解释时差...

6-2 A Morning Call(叫早电话)

6-3 Leaving the Hotel(离店)

Structure Study:You re...,aren t you?(反...

Function Study:Giving Explanation(解释)...

Exercises(练习)

UNIT 7 The Maintenance Service in the G...

7-1 Repairing the TV Set(修理电视机)

7-2 Showing How to Use Certain Faciliti...

7-3 Solving the Mini-Bar Problem(解决小...

Structure Study:Adverbial Clause(定语从...

Function Study:Expressing Agreeing and ...

Exercises(练习)

CONSOLIDATION(复习)

PART Ⅲ FOOD AND BEVERAGE DEPARTMENT 餐...

INTRODUCTION(导言)

The Manager s Remarks(经理的话)

UNIT 1 At the Bar(酒吧)

1-1 Shanghai Cocktail(上海鸡尾酒)

1-2 Chinese and Foreign Wines(中外酒类)...

1-3 Passing on a Message(传递口信)

Structure Study:...what to do(带疑问词的...

Function Study:Stating Preference(抉择)...

Exercises(练习)

UNIT 2 Seating the Diners(顾客就座)

2-1 A Reservation Call(预订电话)

2-2 Receiving the Diners(接待顾客)

2-3 A Complaint About the Dining Room(投...

Structure Study:may,might,could,can t,m...

Function Study:Asking for Repetition(请...

Exercises(练习)

UNIT 3 Taking Orders(点菜)

3-1 Helping to Order Dishes(帮助点菜)

3-2 Chinese Food(中国菜)

3-3 Wine Orders(点酒)

Structure Study:who,whom,whose,which,th...

Function Study:Making Suggestions(建议)...

Exercises(练习)

UNIT 4 Serving Dishes(上菜)

4-1 Misserving(上错菜)

4-2 Normal Service for a Chinese Banque...

4-3 Offering Room Service(提供客房内用餐...

Structure Study:if...(真实条件从句和非真...

Function Study:Apologizing(道歉)

Exercises(练习)

UNIT 5 Birthday Party(生日晚会)

5-1 Going to a Chinese Birthday Party(参...

5-2 The Longevity Noodles(长寿面)

5-3 Birthday Cake(生日蛋糕)

Structure Study:What...is...(what从句)

Function Study:Expressing Wishes and Co...

Exercises(练习)

UNIT 6 Ways of Paying(付款方式)

6-1 Signing the Bill(签账单)

6-2 Paying with Credit Card(用信用卡来付...

6-3 How to Pay for a Dinner Party of 20...

Structure Study:v-ing(动名词和现在分词)...

Function Study:Asking for Opinions(征求...

Exercises(练习)

UNIT 7 Western Food and Buffet(西餐及自...

7-1 Western Breakfast(西式早餐)

7-2 Dinner à la Carte(零点服务)

7-3 Buffet(自助餐)

Structure Study:Mood and Subjunctive Mo...

Function Study:Asking About Preference(...

Exercises(练习)

CONSOLIDATION(复习)

PART Ⅳ SHOPPING ARCADE 商场部

INTRODUCTION(导言)

The Manager s Remarks(经理的话)

UNIT 1 At the Tourist Souvenir Departme...

1-1 Greeting Customers(招呼顾客)

1-2 Recommending a Toy(推荐玩具)

1-3 Testing the Quality(检测质量)

Structure Study:v-ed(过去分词)

Function Study:Recommending(推荐)

Exercises(练习)

UNIT 2 At the Textile and Knitwear Depa...

2-1 Talking About Fashion(谈论时装款式)...

2-2 Choosing Colorful Silk Fabrics(挑选...

2-3 “The Great Wall Is Very Close to M...

Structure Study:will have done(将来完成...

Function Study:Making Business Appointm...

Exercises(练习)

UNIT 3 At the Arts and Crafts Departmen...

3-1 Correcting Errors(纠正错误)

3-2 Holding One-Price Policy(坚持货无二...

3-3 Cooling Off a Persistent Guest(摆脱...

Structure Study:Parenthesis(插入语)

Function Study:Refusing(拒绝)

Exercises(练习)

UNIT 4 At the Pharmacy and Foodstuff Co...

4-1 Persuading the Customer to Buy(说服...

4-2 Handling Difficult Situations(应付困...

4-3 Wrapping the Goods(包装货物)

Structure Study:Ellipsis(省略)

Function Study:Stating Cautions and Pro...

Exercises(练习)

UNIT 5 At the Chinese Seal Cutting,Pain...

5-1 Making a Symbol of Love(爱的象征)

5-2 Bringing Up a Better Understanding ...

5-3 Ancient Culture and New Skills(古文...

Structure Study:Inversion(倒装)

Function Study:Expressing Possibility(表...

Exercises(练习)

UNIT 6 At the Cashier s Counter,etc.(在...

6-1 Talking About Sizes(谈论尺码)

6-2 Showing by Comparison(货比货)

6-3 At the Cashier s Counter(在账台)

Structure Study:Preposition(介词)

Function Study:Hesitating(犹豫)

Exercises(练习)

UNIT 7 At the Cultural and Recreational...

7-1 At the Audio-Visual Product Counter...

7-2 At the Book Counter(在图书柜)

7-3 At the Penjing(Potted Landscape)Cou...

Structure Study:Absolute Construction(独...

Function Study:Expressing Liking and Di...

Exercises(练习)

CONSOLIDATION(复习)

PART Ⅴ HOTEL MANAGEMENT 饭店管理

INTRODUCTION(导言)

The General Manager s Remarks(总经理的话...

UNIT 1 Hosting Guests(招待宾客)

1-1 General Manager s Welcoming Speech(...

1-2 Congratulating a Guest on Her Birth...

1-3 PR Manager s Farewell Speech(公关部...

Structure Study:“could”and“would”(情...

Function Study:Representing Someone or ...

Exercises(练习)

UNIT 2 Sales Promotion(推销)

2-1 Making an Appointment(约会)

2-2 Talking About Hotel Reservations(洽...

2-3 Negotiating on Terms(谈判条款)

Structure Study:“have to”and“must”(...

Function Study:Negotiating(谈判)

Exercises(练习)

UNIT 3 Public Relations(公共关系)

3-1 Arranging for a Convention(安排会议...

3-2 Offering Special Services(提供特别服...

3-3 Soliciting Comments and Suggestions...

Structure Study:Compound and Complex Se...

Function Study:Introducing People(社交介...

Exercises(练习)

UNIT 4 Settling Complaints(解决投诉)

4-1 Dealing with a Difficult Guest(与执...

4-2 Handling a Complaint About Restaura...

4-3 Handling a Complaint About Room Res...

Structure Study:have sb.do sth.(让某人做...

Function Study:Giving Explanations in S...

Exercises(练习)

UNIT 5 Dealing with Special Problems(应...

5-1 Claiming for Damage and Loss(索赔)

5-2 Discovering a Forged Bank Note(发现...

5-3 Dealing with Violation of Hotel Reg...

Structure Study:Subordinate Clauses(从句...

Function Study:Politely Negating(委婉的...

Exercises(练习)

UNIT 6 Interview and Orientation(面试和...

6-1 Interview(面试)

6-2 Security(安全保卫)

6-3 Orientation(迎新培训)

Structure Study:Definite Article“the”...

Function Study:Politely Asking for Info...

Exercises(练习)

UNIT 7 At the Manager s Office(经理办公...

7-1 Morning Briefing(早晨例会)

7-2 Arranging for an Exhibition(安排展览...

7-3 Employee Motivation(调动员工积极性)...

Structure Study:Non-Finite Verbs(非谓语...

Function Study:Presiding a Meeting and ...

Exercises(练习)

CONSOLIDATION(复习)

APPENDIX I

Elementary English for Hotel Staff and ...

1.Courtesy English(通用礼貌英语)

2.For Hotel Staff(饭店员工用)

3.For Hotel Management(饭店干部用)

4.For Hotel Shops(商场员工用)

APPENDIX Ⅱ

Useful Words and Expressions for Hotel ...

APPENDIX Ⅲ

Menus of Chinese and Western Cuisines(中...

APPENDIX Ⅳ

Hotel Organization Chart(饭店机构表)

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